Returns & Warranty

Updated: October 2026

1. Inspection window

Please inspect upon arrival and report any issue within 14 days of receipt, quoting your order number with photo/video evidence.

2. Transit breakage — 1:1 free replacement

For fragile items (glassware) damaged in transit: once confirmed via unboxing photos/videos, we replace broken pieces free of charge, 1:1 — shipped with your next order or by courier, depending on quantity.

3. Quality defects — free return or replacement

For verified manufacturing defects (out-of-tolerance dimensions, wrong material, seal failure etc.): choose free replacement, full refund, or credit toward your next order. Return shipping is on us.

4. Not covered

• Damage from misuse, exceeding temperature/pressure limits, or chemical attack;
• Items modified or machined without our confirmation;
• Custom OEM/ODM items (except verified defects — please sign off on pre-production samples).

5. Claim process

Email order number + photos/video → response within 1 business day → resolution (replacement/refund) within 3 business days of verification.

6. Quality commitment

ISO 9001 quality system, 100% outgoing inspection, COA/MSDS on request. We treat quality as our lifeline — that is why we invite every buyer to audit our factory.