Privacy Policy

Updated: October 2026

This policy explains how Shanghai Huake Laboratory Equipment Co., Ltd. ("we") handles information you submit through mrogear.com.

Information we collect

• Information you provide in RFQ forms, emails or chats: name, company, email, phone, country and inquiry details;
• Server logs (IP, time of access, browser type) for security and site improvement;
• Essential cookies (language preference, session state). We do not use third-party advertising/tracking cookies.

How we use it

• To respond to inquiries, prepare quotations, process orders and arrange logistics;
• For after-sales communication;
• For product updates you have opted in to (unsubscribe anytime).

What we never do

• We do not sell or rent your personal information;
• We share data only when necessary to fulfil your order (e.g. freight forwarders, customs brokers);
• We do not transfer data in violation of applicable sanctions or export controls.

Retention & security

Data is kept only as long as needed for business purposes (generally no longer than 3 years) and protected by reasonable safeguards including access controls.

Your rights (including GDPR)

You may request access, rectification or erasure of your personal data, withdraw consent, or object to processing at any time. Email sales@mrogear.com and we will respond within 7 business days.